You probably have key performance indicators (KPIs) for many areas of your business. KPIs allow you to look at specific goals, marking progress in an objective manner. But I am curious about how many ...

Maintaining growth and a competitive edge requires more than a viable business model or innovative products and services. It commands precise measurement and strategic performance management. If ...

The biggest problem with procurement today is inadequate capacity—despite cost saving being so crucial. Put simply, procurement is the consumption of things necessary for the life of your business—and ...

Measuring a supplier’s adherence to contractual service levels is at the core of supplier performance management. Yet, while every organization tracks key performance indicators (KPIs) on some level, ...

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Editor’s Note: Suzanne Greene is Manager of the Sustainable Supply Chains initiative at the MIT Center for Transportation & Logistics. Driven by increasing volumes of goods moving through supply ...

In business performance management, effectively distinguishing between key performance indicators and operating indicators is a critical challenge for many organizations. In my experience, however, ...