Let me begin this piece by asking you a near-preposterous question: Do you have proven skills in changing a car tire while the car is still in motion or know anyone who has? In all likelihood, the ...

This content is produced by a member of The Drum Network, a paid-for membership club for CEOs and their agencies who want to share their expertise and grow their business. As a digital experience ...

Often times when we speak to our customers, they tell us about their digital transformation journey. There are slides around how they are changing internal systems, processes, and people's ...

SAN RAMON, Calif.–(BUSINESS WIRE)–GE Digital (NYSE: GE) today announced it has completed the acquisition of ServiceMax, a leader in cloud-based field service management (FSM) solutions, for $915 ...

Most every organization has been thrust into the future of work. What will determine failure or success in this brave new world? Read now Teams Navigate New Standards of Engagement - As customer ...

Organizations are partnering with tech providers to build end-to-end solutions, encompassing strategic planning, systems implementation, and iterative tuning for long-term business growth. In ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Digital transformation and customer experience go hand in hand.

Companies know it’s not easy or simple to fast-track digital customer service transformation. Now it's time to get out in front. Most digital customer transformation initiatives fail for similar ...

Digital transformation must be one of the most over-hyped, least concrete terms around. Like every such term, it can mean different things to different people. It can also be a huge stress-generating, ...