The rigmarole and uncertainty surrounding live chat are among the top reasons why many people revert to phone calls. Session-based live chat: a function universally disliked by customers, and it’s ...

Web users are increasingly familiar with an annoying phenomenon afflicting all manner of sites: you’re just browsing around, minding your own business and up pops a chat window asking if there’s ...

Google’s latest chat app rolled out for smartphone users last fall, but at the time Allo was only available in the form of a smartphone app. Now you can use Allo on the web… but you still need to ...

Snapchatters, listen up: there’s a new way to use your favorite app, and it doesn’t involve your phone. On July 18, the social media platform (finally) launched a web version of the beloved app that ...

Blizzard Customer Support has rolled out a new feature to better assist customers with issues. The new live Web Chat feature allows players to chat directly with a Customer Service Representative, ...

Allo, Google's beleaguered chat app that arrived on the iPhone and Android devices last year, finally has a web counterpart. Just a few minutes ago, Amit Fulay (head of product for Allo and video chat ...

According to a recent report by WABetaInfo, WhatsApp is in the process of adding a locked chat feature to its web client and these chats are expected to have a dedicated tab in an attempt to provide ...

WhatsApp introduces Chat Lock feature on its web version, providing an extra layer of security for private conversations. Users can now lock individual chats and store them in a designated folder, ...

If you need a little face time with friends and family that live far away, firing up a video chat has never been easier. These days you don't even need to install an app or download a heavy ...